READY TO BOOK AN APPOINTMENT
All clients must read thoroughly and agree to terms before booking an appointment. We suggest that all clients plan ahead for traffic, illness, weather, car trouble etc. There are no exceptions to the policies.
We value all clients, new and old and want to ensure everyone has the best possible experience.
LATE ARRIVALS
If you are more than 30 minutes late to your appointment, a $50 late fee will be charged. No exceptions.
If you arrive more than 35 minutes late, your appointment will be canceled for the day. To reschedule, 50% of your scheduled service will still be due.
Please be respectful of our schedule, as every client deserves for their appointment to begin on time.
APPOINTMENT CANCELLATIONS
If you need to cancel your appointment, please do so at least 24 hours in advance through the booking app, via email, or by text to avoid cancellation fees.
SAME DAY CANCELLATIONS
If you cancel on the day of your appointment, 50% of your scheduled service will still be due.
This balance must be paid via invoice before a new appointment can be scheduled. Clients will have 48 hours to clear the outstanding balance.
NO SHOW POLICY
Clients who fail to show up for their appointment and do not pay their outstanding balance will no longer be eligible to book future appointments with Kyndal.
SQUEEZE IN APPOINTMENTS
All squeeze-in appointment requests require a $25 booking fee at the time the request is submitted.
If space becomes available in the schedule and your appointment can be accommodated, the fee will not be assessed.
RESCHEDULE POLICY
Each client is allowed three policy occurrences. After your third occurrence, you will no longer be eligible to rebook future appointments.